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Our current lead time is 10-12 weeks. Items are made-to-order. Our current lead time is 10-12 weeks. Items are made-to-order.


1 year limited warranty

All Second Charm products are warranted against defects in material or workmanship for a period of one year.

Second Charm promises to repair or replace any Second Charm product that may be noticeably defective for the original purchaser, or at our determination give a credit up to the invoice price of the product only.

All incidental or consequential damages which may arise, including, but not limited to, lost profits, personal property damage, and third party liabilities are hereby clearly excluded. Second Charm will not be responsible for any damage to customer’s property caused by incompatibility of the product with customer’s flooring and other customer property.


This warranty does not apply and no other warranty applies to:

• Similar products purchased from other businesses

• Normal wear and tear

• Defects caused by abusive or abnormal use of product.

• Product modifications and/or attachments to the products not approved by Second Charm.

Second Charm products are not intended or warranted for outdoor use.

Additionally, color variations occurring in natural materials such as woods, plastics, paints, etc. are inherent to their character and cannot be avoided; therefore, they are not considered defects.